OPLIN Security Procedures

OPLIN Security Procedures

From time to time the OPLIN Support Center receives complaints (by phone call or e-mail) alleging illegal activity from an IP address within OPLIN.

  1. The OPLIN Support Center verifies that it is an OPLIN IP address.
  1. If the IP address is assigned to an OPLIN library, the OPLIN Support Center always contacts the library regarding the incident.  Such contact comes through e-mail, telephone, or both depending on the situation, the urgency and the source of the inquiry.  It is up to each local library to decide how to respond to the inquiry. 
  1. The OPLIN Support Center provides the identity of the library only to legitimate, appropriate authority who then follow up with the library.   The Support Center verifies the organization and the person calling before releasing any information to them.
  1. If the contact is from a third party (that is, not a staff member of the library involved) or from a party that cannot be verified as a legitimate, appropriate law enforcement agency, the OPLIN Support Center does not give out information regarding the public library to which the IP address is assigned.  In that case it is up to the library to decide whether or not to follow up with the party who sent the complaint.
  1. The OPLIN Support Center contacts the library immediately after a call of any kind. In the case of contacts from Law Enforcement, they call again within 48 hours of the initial incident to make sure the library has the information they need. 
  1. Should OPLIN receive a request under the USA Patriot Act, and OPLIN has verified that the specific request is covered by that law, we may not be permitted to contact the library.
  1. Each library operates under its own local policies and may reserve the right to wait to be contacted directly by a law enforcement agency before acting.
  1. The OPLIN Support Center logs the incident and the actions taken on the incident in HEAT. The OPLIN Support Center updates the log on the situation as needed.

Approved by the OPLIN Board of Trustees, November 9, 2001; and updated October 8, 2004